Refund and Exchange Policy for Trunk Thread
At Trunk Thread, customer satisfaction is our top priority. While we do not offer refunds, we are pleased to provide exchanges to ensure you receive the perfect fit. Please review our policy below:
Exchange Policy
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Eligibility for Exchange:
- Items must be in their original condition, unworn, unwashed, and with all tags intact.
- Exchanges are only available for size adjustments of the same item. No exchanges for different items or colors.
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Exchange Process:
- Contact our customer service team at support@trunkthreads.com within 14 days of receiving your order.
- Provide your order number, item details, and the desired size for the exchange.
- Our team will guide you through the next steps and provide you with a return shipping address.
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Shipping Costs:
- The customer is responsible for return shipping costs to our facility.
- We will cover the shipping costs to send the exchanged item back to you.
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Processing Time:
- Once we receive the returned item and verify its condition, we will process your exchange within 5-7 business days.
- You will receive a confirmation email with tracking information once the exchanged item is shipped.
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Non-Exchangeable Items:
- Sale items, custom-made items, and items marked as final sale are not eligible for exchange.
Important Notes
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Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately with photos and details. We will arrange for a replacement at no additional cost to you.
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Incorrect Orders: In the unlikely event that you receive an incorrect order, please notify us within 7 days. We will rectify the mistake promptly and cover all related shipping costs.
Thank you for shopping with Trunk Thread. We appreciate your understanding and cooperation in adhering to our exchange policy. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team.
Trunk Thread Team
