Cancellation Policy
Introduction
At Trunk Threads, we understand that sometimes plans change, and you may need to cancel an order. This Cancellation Policy outlines the procedures and conditions for canceling an order with us.
Cancellation Window
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Before Shipment:
- You can cancel your order anytime before it has been shipped. To cancel your order, please contact our customer service team as soon as possible.
- If your order has not yet been processed for shipping, we will cancel it and issue a full refund.
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After Shipment:
- If your order has already been shipped, cancellation is not possible. However, you may return the item following our Return and Refund Policy once it has been delivered.
How to Cancel an Order
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Contact Customer Service:
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Provide Order Details:
- When contacting us to cancel your order, please provide your order number and the reason for cancellation.
Refund Process
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Refund Method:
- Refunds will be processed using the original payment method.
- Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.
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Partial Cancellations:
- If you are canceling only part of your order, we will refund the cost of the canceled items and any applicable shipping fees.
Exceptions
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Custom or Personalized Orders:
- Custom or personalized orders cannot be canceled once the customization process has begun.
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Promotional Items:
- Items purchased during special promotions or sales may be subject to different cancellation terms. Please refer to the specific promotion’s terms and conditions.
Contact Us
If you have any questions or need assistance with canceling your order, please contact us at:
Trunk Threads
Email: support@trunkthreads.com
Phone: +91 90494 23575
Address: Pune, Maharashtra, 411001
Thank you for choosing Trunk Threads. We appreciate your business and are here to assist you with any concerns regarding your order.
