Delivery Policy

Introduction

At Trunk Threads, we strive to ensure that your orders are delivered promptly and securely. This Delivery Policy outlines our shipping procedures, delivery times, and related information to provide you with a clear understanding of our processes.

Shipping Locations

We offer shipping to various locations both within India and internationally. Please note that delivery times and shipping fees may vary based on your location.

Processing Time

1. Order Confirmation: Once your order is placed, you will receive an order confirmation email.
2. Processing Time: Orders are typically processed within 1-2 business days. During peak seasons, processing times may be extended.

Shipping Methods and Times

1. Domestic Shipping (Within India):

   • Standard Shipping: 5-7 business days.
   • Express Shipping: 2-4 business days.

2. International Shipping:

   • Standard International Shipping: 10-15 business days.
   • Express International Shipping: 5-10 business days.

Shipping Costs

1. Domestic Shipping: Shipping fees are calculated based on the weight and dimensions of your order and the selected shipping method.
2. International Shipping: Shipping fees vary based on destination, weight, and shipping method. Customs duties and taxes may apply and are the responsibility of the customer.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

Delivery Issues

1. Delayed or Lost Orders: If your order is delayed or lost, please contact our customer service team for assistance. We will work with the carrier to resolve the issue.
2. Incorrect Address: Please ensure that the shipping address provided is correct. Trunk Threads is not responsible for orders delivered to incorrect or incomplete addresses.
3. Undeliverable Packages: If a package is returned to us as undeliverable, we will notify you and arrange for reshipment or a refund.

Damaged or Missing Items

1. Damaged Items: If you receive a damaged item, please contact us within 48 hours of delivery. Provide photos of the damaged item and packaging. We will arrange for a replacement or refund.
2. Missing Items: If your order is missing items, please contact us immediately. We will investigate and resolve the issue promptly.

Customs and Import Duties

For international orders, customs duties and import taxes may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Please check with your local customs office for more information.

Contact Us

If you have any questions or concerns about our Delivery Policy, please contact us at:

Trunk Threads Email: support@trunkthreads.com
Phone: +91 90494 23575
Address: Pune, Maharashtra, 411001

Thank you for shopping with Trunk Threads. We appreciate your business and are committed to delivering your orders efficiently and safely.